https://www.arielaronovitz.com/nonsense daily 0.75 2020-08-10 https://images.squarespace-cdn.com/content/v1/5b26da641aef1d89f00e2dbe/1529365374394-PM6E30Q0VYIOHR03EBUC/Untitled+5.png Nonsense https://images.squarespace-cdn.com/content/v1/5b26da641aef1d89f00e2dbe/1548802959989-EHQMRO9RLPK7I301SPDC/image-asset.png Nonsense - The Problem Fandango already has an established user-base that is familiar with their app and its functionality. 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Surveys? * What do you do with the complaints? * How are you prioritizing complaints? * When on-boarding new customers, how are you assessing their risk for churn? * What are your top five customer experiences, themes, and complaints? * From a customer care standpoint, what ways the company could better enable customers for success? * What do you think is the biggest area of focus or opportunity to enhance the customers’ experience? https://images.squarespace-cdn.com/content/v1/5b26da641aef1d89f00e2dbe/1585248425888-RAEJ41QZTU1CL0989EMC/IMG_9279.jpg Wunderman Thompson + https://images.squarespace-cdn.com/content/v1/5b26da641aef1d89f00e2dbe/1585248470205-S0YL67H851PUAVFB2306/IMG_9277.jpg Wunderman Thompson + https://images.squarespace-cdn.com/content/v1/5b26da641aef1d89f00e2dbe/1585411652418-OEV3VGZQ1T8MY0JL3IRO/IMG-9299.jpg Wunderman Thompson + Various processes specific to help and payment problems. https://images.squarespace-cdn.com/content/v1/5b26da641aef1d89f00e2dbe/1586476800977-Z8UQQ36K41Q84415JZ48/Insights2.jpg Wunderman Thompson + https://images.squarespace-cdn.com/content/v1/5b26da641aef1d89f00e2dbe/1586295526508-IK3CETJ2MVYQI6ZYWXQ9/First+Bill+Comms+Audit.jpg Wunderman Thompson + https://images.squarespace-cdn.com/content/v1/5b26da641aef1d89f00e2dbe/1586295559494-DYG5I65U2GII2WKKZ57D/Direct+Energy_Web+Walkthrough.jpg Wunderman Thompson + https://images.squarespace-cdn.com/content/v1/5b26da641aef1d89f00e2dbe/1586295528539-XG2038JM4CKW8QA6AZXK/Comms+laydown.jpg Wunderman Thompson + https://images.squarespace-cdn.com/content/v1/5b26da641aef1d89f00e2dbe/1585411231709-OX6Y5IWQMZQOBVAAZF1D/IMG-9298.jpg Wunderman Thompson + Layout of the first three stages of a users journey, listing out touch-points and current data. https://images.squarespace-cdn.com/content/v1/5b26da641aef1d89f00e2dbe/1585248494892-9FZGYS012913QZNEI1MI/IMG_9278.jpg Wunderman Thompson + https://images.squarespace-cdn.com/content/v1/5b26da641aef1d89f00e2dbe/1586476861841-DEIL9YL93PUNA0VCKT3W/Insights3.jpg Wunderman Thompson + https://images.squarespace-cdn.com/content/v1/5b26da641aef1d89f00e2dbe/1586473139483-H3PD2K0G3GI8WC9BJOB4/Screen+Shot+2020-04-09+at+6.58.40+PM.png Wunderman Thompson + https://images.squarespace-cdn.com/content/v1/5b26da641aef1d89f00e2dbe/1586470104873-GZ5Z5WX1KK31MQC28UKF/Screen%252BShot%252B2020-04-08%252Bat%252B6.20.43%252BPM.jpg Wunderman Thompson + https://images.squarespace-cdn.com/content/v1/5b26da641aef1d89f00e2dbe/1586476773158-7EWMURXQXBZ0W4733OLB/Insights1.jpg Wunderman Thompson + https://images.squarespace-cdn.com/content/v1/5b26da641aef1d89f00e2dbe/1586476926493-2S71A4LOMS86OJV53KM4/Insights4.png Wunderman Thompson + https://images.squarespace-cdn.com/content/v1/5b26da641aef1d89f00e2dbe/1585411725463-ZW2T2EX7TQVDRN1FAOT4/IMG-9301.jpg Wunderman Thompson + Customer feedback from the company, and public reviews. 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